THE SCOPE

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Customer Service Agent who speaks Dutch and English to join its team in Malta

The Customer Agent is responsible for the quality of the work performed and organizes its activity efficiently, in order to achieve the objectives of the department; is responsible for managing the customer database in an efficient manner.

YOUR ROLE

• Give players a detailed and quality response, by email or chat, to any questions or requests about the game platform in order to maintain a high level of satisfaction with G1’s customer service as well as the company’s good image.
• Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
• Evaluate the possibility of providing a direct response or transferring the request to another service.
• Reach the individual and collective objectives (KPI) set by management.
• Accept feedback and respect the implementation of improvement plans.
• Preanalyze and report technical issues on the various game sites following the incident management (IM) procedure.
• Take on different schedules as support is guaranteed 24 hours a day by various teams.

YOUR PROFILE

• Fluent in Dutch and English, both written and spoken
• Previous professional experience in (online) customer service or in another sector linked to the service industry (casino, gaming hall, reception, hospitality, guide, etc.)
• Good command of IT tools such as Word, Excel and Outlook, as well as any other online communication software
• Good writing ability and ability to easily use online communication software and ticket management systems
• Service and customer satisfaction oriented. Empathetic and diplomatic

WHAT WE OFFER

As well as having a unique experience – centered around our values of pleasure, team spirit, performance, boldness and integrity – alongside 1,200 employees around the world, and we offer the opportunity to contribute to the international development of the company.

• Gaming1 Malta offers you a sunny environment to perform and grow on an island where gaming is at the heart of the local community and businesses.
• Our experienced and friendly team, for whom mutual help and team spirit are crucial, will welcome you with open arms.
• Gaming1 offers work flexibility for a good work-life balance, because the well-being of our employees remains a constant goal.
• At our Maltese office, you will evolve in an international environment where English remains the language that brings us together. Welcoming many expatriates, we know the needs created by distance, but by becoming a G1er, you will feel integrated into a family that will support you and make you feel at home every working day.
• Join us and become a part of a human and entrepreneurial adventure within a solid group. We will give you the opportunity to progress and specialize thanks to our internal mobility system and we will provide you our support to reach your full potential.

THE INTERVIEW PROCESS