2026-1038 - CUSTOMER SERVICE AGENT NL/EN (BUCHAREST-ROMANIA)

Fri, 15 May 2026 07:08:22 Z

Category : B2C ONLINE/Operations
Contract type : Permanent
Position description :
THE SCOPE With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Customer Service Agent who speaks Dutch and English to join its team in Bucharest. The Customer Agent is responsible for the quality of the work performed and organizes its activity efficiently, in order to achieve the objectives of the department; is responsible for managing the customer database in an efficient manner. YOUR ROLE Give players a detailed and high-quality response, by email, phone or chat, to any questions or requests regarding the game platform, while ensuring that all interactions are conducted in C2 level Dutch and English, in order to maintain a high level of satisfaction with G1's customer service and uphold the company's positive image. Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform. Evaluate the possibility of providing a direct response or transferring the request to another service. Reach the individual and collective objectives (KPI) set by management. Accept feedback and respect the implementation of improvement plans. Preanalyze and report technical issues on the various game sites following the incident management (IM) procedure. Take on different schedules as support is guaranteed 24 hours a day by various teams.

YOUR PROFILE Fluent in Dutch and English, both written and spoken Previous professional experience in (online) customer service or in another sector linked to the service industry (casino, gaming hall, reception, hospitality, guide, etc.) Good command of IT tools such as Word, Excel and Outlook, as well as any other online communication software Good writing ability and ability to easily use online communication software and ticket management systems Service and customer satisfaction oriented. Empathetic and diplomatic WHAT WE OFFER As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1.600 employees around the world, we offer: the opportunity to contribute to the international development of a family company the chance to take part in a human and entrepreneurial adventure within a solid group a friendly work environment that is adapted to reaching optimal performance leadership by talents, values, trust and autonomy the opportunity to progress and specialize with our internal mobility system a competitive salary package linked to the Romanian market the possibility to work remotely (maximum 3 days/week) and to be at least 2 days/week in the offices in Bucharest (AFI TECH Park) THE INTERVIEW PROCESS
Location : Bucharest
Minimum level of education required : 6- Others

2026-1020 - SWISS MARKET LEAD (BADEN-SWITZERLAND)

Thu, 12 Mar 2026 12:31:17 Z

Category : B2C ONLINE/777
Contract type : Permanent
Position description :
THE SCOPE With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of this strategy, Gaming1 is looking for ONE Market Lead to drive the performance of its Swiss brands 777.ch This is highly operational role, combining business ownership, marketing execution, and cross-functional coordination. The Market Lead will be responsible for the day-to-day performance of the brand, ensuring alignment with business targets, seasonality, and brand positioning. YOUR ROLE Business daily control: ensure all casino/sports KPIs/trends are in line with targets and seasonality, reporting to Business Manager Marketing: creation of a monthly CRM calendar for Casino & Sports, oversee the daily delivery of all CRM & VIP campaigns and daily evaluation of campaigns Define internal & external technical needs to execute profitable CRM campaigns Acquisition: weekly alignment with acquisition team to ensure good performance and budget control of each operation Monitor gaming activity and player behavior to identify trends, opportunities, and areas for improvement, collaborating with Casino team on the games & verticals positioning. Deal with game providers to get exclusive games and reach the best agreements for casino promotions Daily operational meeting with all local stakeholders to guarantee operational efficiency Develop and implement promotional campaigns aimed at increasing player engagement and retention, guaranteeing execution by the CRM team Collaborate with cross-functional teams, including marketing, compliance, and customer service, to enhance operational efficiency and customer satisfaction Build bridges with land-based operations and international sponsorships to support CRM campaigns Partial P&L owner

YOUR PROFILE You have a Bachelor’s or Master’s degree in business or marketing You have a proven experience in a market, commercial, or operational role within gaming, betting, e-commerce, or a highly regulated digital environment Your are highly operational, hands-on, and comfortable managing day-to-day performance You have strong analytical skills and is confident working with KPIs, trends, and performance reporting You have experience with CRM, promotions, and player lifecycle management You are comfortable coordinating multiple stakeholders and working cross-functionally You have strong negotiation skills and experience dealing with external partners or suppliers You have a solid understanding of player behavior, retention mechanics, and value segmentation You are fluent in German (spoken and written) and in English. French is a plus. You have a strong understanding of the Swiss market and player expectations WHAT WE OFFER Permanent employment contract in a stable and structured environment Integration into an internationally growing corporate group with 1.600 employees, where human values and team well‑being are at the core Attractive opportunities for professional development, tailored to your ambitions and skills A stimulating, multicultural, and dynamic working environment where innovation, integrity, and service quality are highly valued Workplace located in Baden THE INTERVIEW PROCESS
Location : Baden
Minimum level of education required : 2- A-levels

RSS export of vacancies - Only featured vacancies : No / Profile : B2C ONLINE-->777, B2C ONLINE-->Operations

2026-1038 - CUSTOMER SERVICE AGENT NL/EN (BUCHAREST-ROMANIA)

2026-1020 - SWISS MARKET LEAD (BADEN-SWITZERLAND)